Cancel/Change Order
Aevria – Cancel / Change Order Policy
Last Updated: September 3, 2026
At Aevria, we understand that circumstances may arise where you need to cancel or make changes to your order. We will make reasonable efforts to accommodate requests whenever possible.
Because orders may enter processing shortly after they are placed, we recommend reviewing all order details carefully before completing your purchase.
1. Order Processing
Once an order has been successfully placed and payment has been confirmed, it may enter our processing system shortly afterward.
During processing, we begin preparing the order for shipment. Because we work to dispatch orders efficiently, there may be a limited period during which changes or cancellations can be made.
2. Requesting Changes to Your Order
If you need to make a change to your order, please contact us as soon as possible at:
Changes may include:
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Updating the shipping address
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Changing an item or variant
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Adjusting the quantity
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Correcting contact information
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Removing an item from the order
Please include your order number and clearly explain the change you would like to make.
We will make reasonable efforts to accommodate your request; however, order modifications are not guaranteed.
If your order has already entered processing or has been shipped, we may be unable to make changes.
3. Order Cancellations
If you would like to cancel your order, contact support@aevria.com as soon as possible.
Orders may only be canceled if they have not already been processed or shipped.
Once an order has entered processing or has been transferred to the shipping carrier, we may no longer be able to cancel it.
If we are unable to cancel your order, you may be able to request a return after delivery in accordance with our Refunds & Returns Policy.
4. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact support@aevria.com immediately.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.
Aevria is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
5. Customized or Personalized Orders
If Aevria offers customized or personalized products, cancellation or modification of those orders may be restricted once production or preparation has begun.
Because customized products are prepared specifically for the customer, they may not qualify for cancellation, modification, or return after certain stages of fulfillment.
Please contact support@aevria.com as soon as possible if you need assistance with a customized or personalized order.
6. How to Request a Cancellation or Change
To request an order cancellation or modification, email:
Please include:
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Your full name
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Order number
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Email address used to place the order
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The change you are requesting
For cancellations, clearly state that you would like the order canceled.
Submitting a request does not guarantee that the order can be changed or canceled. Our ability to accommodate the request depends on the current status of the order.
7. Refunds for Successfully Canceled Orders
If we successfully cancel your order before it has been processed or shipped, any eligible payment already collected will be refunded to your original payment method.
Approved cancellation refunds are typically processed within 5–7 business days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account after it has been issued by Aevria.
8. Orders That Have Already Shipped
Once an order has shipped, it can no longer be canceled.
Please do not refuse delivery unless instructed to do so by our support team.
If you no longer want the product, you may request a return after receiving the order, subject to the eligibility requirements outlined in our Refunds & Returns Policy.
9. Order Status Updates
When available, we will provide email notifications regarding important changes to your order, including:
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Order confirmation
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Order updates
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Successful cancellation
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Shipping confirmation
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Tracking information
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Refund confirmation
Please ensure that the email address provided during checkout is accurate.
10. Contact Us
If you have any questions regarding an order change or cancellation, please contact our customer support team.
Email: support@aevria.com
Please include your order number whenever possible so we can assist you more efficiently.
Thank you for choosing Aevria.
The Aevria Team