Aevria – Refunds & Returns Policy

Last Updated: September 3, 2026

At Aevria, customer satisfaction is important to us. We want you to feel confident when shopping with us and are committed to providing quality products and reliable customer support.

Please review the following Refunds & Returns Policy before submitting a return request.

1. Return Eligibility

We accept eligible returns for products that are:

• Unused

• Unopened

• Unwashed

• In their original condition

• In their original packaging

Because Aevria products may come into direct contact with the body during use, we are unable to accept returns of products that have been opened, used, washed, or otherwise removed from their original sanitary condition.

Please carefully inspect your order before opening any sealed or protective packaging.

All returns must be approved by our customer support team before being shipped back to us.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@aevria.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the damage or defect

• Photographs of the shipping packaging, when applicable

Once your claim has been reviewed and approved, we may offer a replacement or refund depending on the circumstances.

Please do not dispose of the product or packaging until your claim has been reviewed, as we may require additional information.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery at support@aevria.com.

Please include your order number and photographs of the item you received.

Once confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Items

For hygiene and sanitary reasons, certain products cannot be returned once they have been opened or used.

Non-returnable items include, but are not limited to:

• Opened or used pillows

• Pillow covers or bedding that has been used or washed

• Personal care products

• Intimate or hygiene-sensitive products

• Products that have been altered, damaged, or modified after delivery

• Products returned without their original packaging

• Items marked as final sale or non-returnable at the time of purchase

This restriction does not apply when an item arrives damaged, defective, or incorrect and qualifies for resolution under this policy.

Nothing in this policy limits any consumer rights that cannot legally be waived.

5. Refunds

Once an approved return is received, we will inspect the product to confirm that it meets our return requirements.

You will be notified by email once your return has been reviewed.

If your refund is approved, it will be issued to your original payment method.

We typically process approved refunds within 7 business days after completing our inspection.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error by Aevria or otherwise required by applicable law.

6. Return Shipping Costs

Unless your return is due to a damaged, defective, or incorrect product, customers are responsible for return shipping costs.

Return shipping costs are non-refundable.

If the return is caused by an error on our part, our support team will provide further instructions regarding return shipping.

7. How to Start a Return

Before returning any product, please contact:

support@aevria.com

Please include:

• Your full name

• Order number

• Item you wish to return

• Reason for the return

• Photographs, if relevant

Our support team will review your request and provide return instructions if your return is approved.

Do not send a product back without receiving return authorization from Aevria first.

Unauthorized returns may not be eligible for a refund.

8. Packaging Your Return

Approved returns should be securely packaged to prevent damage while in transit.

The product should include all original packaging, accessories, inserts, and other materials originally included with the order.

We strongly recommend using a trackable shipping service when returning an item.

Aevria is not responsible for return shipments that are lost or damaged before reaching the designated return location.

9. Exchanges

Because opened or used products cannot be returned for sanitary reasons, we generally do not offer exchanges for products that have been opened or used.

If you received a damaged, defective, or incorrect product, please contact support@aevria.com and we will determine the appropriate resolution.

For eligible unopened products, contact our support team before returning the item.

10. Order Cancellations

If you need to cancel or modify an order, contact us at support@aevria.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee cancellation or modification once an order has entered processing or has already shipped.

If the order has already shipped, the applicable return requirements under this policy will apply.

11. Refused or Unclaimed Deliveries

Orders that are refused, abandoned, or returned to sender because of an incorrect address, unsuccessful delivery attempts, or failure to collect the shipment may be subject to shipping and handling deductions.

Please contact support@aevria.com if your tracking information indicates that your order is being returned to sender.

12. Shipping Protection Claims

If you purchased shipping protection with your order and your package is lost, stolen, or damaged during transit, please contact support@aevria.com.

Eligible claims may qualify for a replacement or full refund in accordance with the applicable shipping protection terms.

Supporting information, such as photographs, tracking information, or delivery documentation, may be required to process the claim.

13. Contact Us

If you have any questions regarding a return, refund, damaged product, or your order, please contact our customer support team.

Email: support@aevria.com

When contacting us, please include your order number whenever possible so we can assist you more efficiently.

Thank you for choosing Aevria.

The Aevria Team