Aevria – Shipping & Delivery Policy

Last Updated: September 3, 2026

Thank you for choosing Aevria. We are committed to providing a smooth and reliable shopping experience from the moment you place your order to the moment it arrives.

This policy explains our order processing times, estimated delivery times, tracking, shipping responsibilities, and what to do if there is an issue with your shipment.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Please note that weekends and public holidays are not considered business days. During periods of high order volume, promotions, product launches, or holidays, processing times may occasionally take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Time

Our estimated delivery timeframe is typically:

8–16 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, shipping method, carrier availability, customs processing, weather conditions, holidays, transportation disruptions, or other circumstances outside of our control.

While we work with reliable shipping partners and make every reasonable effort to have your order delivered within the estimated timeframe, delivery dates are not guaranteed unless specifically stated otherwise.

Shipping Options & Rates

Available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

• Delivery destination

• Shipping method selected

• Order size or weight

• Current shipping promotions

You will be able to review any applicable shipping charges before submitting payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to follow the progress of your shipment while it is in transit.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at support@aevria.com.

International Shipping

Aevria may offer international shipping to supported destinations.

International deliveries may take longer due to customs processing, local shipping regulations, carrier procedures, or other country-specific requirements.

Available shipping methods and estimated delivery times for your destination will be displayed during checkout when applicable.

Customers are responsible for ensuring that products purchased from Aevria may legally be imported into their destination country.

Where applicable, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the responsibility of the recipient unless otherwise stated during checkout.

Order Confirmation

After successfully placing your order, you will receive an order confirmation email containing your purchase details.

Please carefully review your:

• Products ordered

• Quantities

• Shipping address

• Contact information

• Shipping method

If you notice an error, contact us as soon as possible at support@aevria.com.

We will make reasonable efforts to assist with order changes, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

• Street address

• Apartment or unit number

• City

• State or province

• ZIP or postal code

• Country

Aevria cannot guarantee successful delivery when incorrect or incomplete shipping information is provided.

If you notice an error after placing your order, contact support@aevria.com as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed Shipments

Occasionally, shipments may experience delays due to circumstances outside of our control, including:

• Carrier delays

• Severe weather

• Customs processing

• Transportation disruptions

• Public holidays

• High shipping volume

• Incorrect delivery information

• Local delivery disruptions

If your order is significantly delayed beyond the estimated delivery timeframe, please contact support@aevria.com and our team will assist you in reviewing the shipment status.

Lost or Missing Packages

If your tracking information shows an unusual delay, your package appears to be lost in transit, or the tracking status shows delivered but you cannot locate the package, please contact us at support@aevria.com.

Depending on the circumstances, we may ask you to:

• Confirm your shipping address

• Check around your property

• Check with household members or neighbors

• Contact the shipping carrier

• Provide additional order information

Eligible claims will be handled in accordance with our applicable refund, replacement, and order protection policies.

Damaged Orders

If your order arrives damaged, please contact us at support@aevria.com as soon as possible.

To help us review the issue, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the damaged product

• Photographs of the shipping packaging, when applicable

Once we receive the required information, our support team will review the issue and determine the appropriate resolution.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because no one is available to receive the package, the carrier may attempt redelivery, hold the package for pickup, or return it to the sender.

Customers are responsible for monitoring their tracking information and following any instructions provided by the shipping carrier.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address, failed delivery attempt, or other issue caused by information provided by the customer.

Returned to Sender

If a package is returned to Aevria because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, please contact support@aevria.com.

Depending on the circumstances, additional shipping charges may apply before the order can be shipped again.

Shipping Protection

If shipping protection is offered and purchased with your order, eligible lost, stolen, or damaged shipments may qualify for a replacement or refund in accordance with the terms of the applicable protection policy.

Please review the shipping protection terms displayed during checkout or on our website for additional details.

Customer Support

If you have any questions regarding your order, shipment, tracking information, or delivery, our support team is here to help.

Email: support@aevria.com

Please include your order number when contacting us whenever possible so we can assist you more efficiently.

Thank you for choosing Aevria.

The Aevria Team